• Why is Whitners Moving more expensive than some companies?

 

Our pricing reflects proper staffing, professional equipment, realistic time estimates, and full accountability. Lower prices often come from rushed crews, hidden fees, limited protection, or pricing that changes once the move is underway. We focus on doing the job right the first time.

 

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• Do you price match other movers?

 

We do not price-match budget or incomplete quotes. If you receive a comparable written estimate with similar services, crew size, and responsibility, we’re happy to review it to see if adjusting the scope of services is possible. Any adjustments are reviewed case by case and are not guaranteed.

 

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• What does “We Break, We Fix” mean?

 

If damage occurs due to our handling, we take responsibility and work directly with you to make it right. We don’t pass blame or hide behind fine print — accountability is part of our service.

 

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• Are there hidden fees?

 

No. All pricing is explained upfront based on the details provided, including service fees, travel time, and hourly rates.

 

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• How do you estimate move time?

 

Estimates are based on the information shared, such as home size, stairs, packing needs, distance, and access. While estimates are realistic, actual time may vary depending on move-day conditions.

 

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• What happens if my move takes longer than estimated?

 

If additional items, stairs, packing, or delays arise, time may increase. We communicate clearly throughout the move so there are no surprises.

 

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• When does billing time start and stop?

 

Billing time begins when our crew departs from our facility and ends when all services are completed.

 

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• Are your crews trained employees?

 

Yes. Our movers are trained professionals held to consistent standards. We do not rely on day labor or rotating crews.

 

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• Do you send the same crew from start to finish?

 

Whenever possible, yes. Keeping the same crew ensures consistency, accountability, and a smoother experience.

 

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• Do you move heavy or specialty items?

 

Yes — including safes, large furniture, and specialty items. These must be disclosed in advance so we can ensure proper staffing and equipment.

 

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• What if there are stairs, elevators, or difficult parking?

 

Please let us know ahead of time. Access challenges affect time and staffing, and advance notice allows us to plan correctly and avoid delays.

 

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• What should I do to prepare before move day?

 

Clear walkways, disconnect appliances if applicable, pack personal or sensitive items separately, and ensure parking access for the moving truck.

 

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• What happens if my move date or time changes?

 

Changes should be communicated as early as possible. Availability is not guaranteed for last-minute changes, especially during peak times.

 

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• What if the weather is bad?

 

We move in most weather conditions unless it becomes unsafe. Weather-related delays may affect timing, and we communicate throughout the day.

 

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• Do you offer weekend or last-minute moves?

 

Yes, based on availability. Peak dates may have higher demand and limited flexibility.

 

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• Can I reduce my total cost?

 

In some cases, yes — by adjusting the scope of services, such as packing fewer items yourself, improving access, or being flexible with scheduling. We do not reduce our standards or level of care.

 

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• Will I have a point of contact?

 

Yes. You’ll have direct communication and clear updates before and during your move.

 

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• How far in advance should I book?

 

As early as possible, especially for weekends, end-of-month moves, or long-distance relocations.

 

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• Do you work with referrals and repeat clients?

 

Yes. Many of our moves come from referrals and repeat clients who value consistency, professionalism, and trust.